Refund, Exchange & Cancellation Policy

Welcome to STOCKSTREAM GROUP OF COMPANIES FZC LLC. We value your trust and are committed to providing a smooth and transparent shopping experience. Please read our policy carefully before making a purchase.

Refund Policy

All purchases made on our store are final.
We do not offer refunds on any products once the order has been confirmed and processed.

We recommend reviewing product details carefully or contacting us before placing an order if you have any questions.

Exchange Policy

We offer a 3-day exchange window from the date of purchase.

To be eligible for an exchange:

• The item must be unused and in its original condition
• The item must be returned in the original packaging
• A valid proof of purchase (invoice or receipt) must be provided

Please note:

• Exchanges are subject to product availability
• If the requested item is not available, store credit may be offered
• We reserve the right to refuse exchanges that do not meet these conditions

Order Cancellation

Customers can cancel their order within 24 hours of purchase.

If the cancellation is approved:

• The refund will be processed to the original payment method
• Please allow up to 45 days for the refund to be completed, depending on your payment provider

Need Assistance?

If you have any questions regarding our products, orders, or policies, we recommend contacting us before making a purchase. Our team will be happy to assist you.